Marketing Associate

JOB TITLE:  Marketing Associate                 

FLSA STATUS:  Exempt -- Administrative                    

PREPARED:  12/06     

SUMMARY

Provides complete support to customers and Sales Managers responsible for a defined geographic territory and/or specific National Account.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Receives and carries out instructions.
• Interprets, prepares, processes and responds to all customer bids assigned to area of responsibility by deadline indicated.
• Coordinates processing of all Legal Contracts for area, including Legal review and subsequent customer negotiations.
• Analyzes lane profitability and yield using departmental tools and reports, determines appropriate corrective measures, and follows through as needed.
• Prepares, audits, and submits annual customer cost recovery increases to Sales Managers for presentation to Customers.
• Publishes and processes the final Cost Recovery upon receiving Customer agreement.
• Prepares rate proposals and presentations for customers as requested by Sales Managers.
• Receives rate calls from customers, quotes existing rates if available or determines appropriate rate to quote, and documents accordingly.
• Publishes, scans, indexes and mails tariff and contract rate schedules to customers.
• Analyzes daily rate audit reports, determines appropriate corrective action if needed, and follows through to resolution of issue.
• Responds to customer requests for various reports.  Determines whether a standard report will suffice.  If not, prepares a custom report utilizing various means available.
• Provides complete inside support for designated Sales Managers or National Account Vice Presidents.
• Prepares and updates business plans, and distributes to Operations, Sales Managers, and various Managers.
• Follows up on all Sales Manager correspondence to ensure completion of items.
• Serves as point of contact for questions from other Departments concerning customer accounts and provides interpretation of intent and overall direction on a variety of issues.
• Assists with special projects as needed.
• Maintains regular and predictable attendance.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to read, write, talk and hear.
• Ability to add, subtract, multiply and divide.
• Ability to lift and/or move up to 10 lbs. as required.
• Proficient in the use of a computer and computer programs.

EDUCATION AND/OR EXPERIENCE